topic Problem of keeping my old number and moving to EE in Archived Posts

Problem of keeping my old number and moving to EE

JIAN_LI — Sat, 23 Jan 2021 15:06:02 GMT

I have tried to set on "account settings" by myself. after inputting the PAC/STAC, it asks for my EE number and my old number. I confirmed both are correct, and they both start with 07, but it always prompts this: Please make sure you enter the right phone number. It must be a UK phone number and start with 07.

I cannot continue. please help.

Re: Problem of keeping my old number and moving to EE

Profile closed — Sat, 23 Jan 2021 16:16:16 GMT

Hi @JIAN_LI

Welcome to the EE Community,

If your unable to transfer your number online using MyEE I would recommend calling customer services on 150 and they will be able to complete your transfer request.

Thanks,

David.