topic Re: Porting number to EE taking too long in Archived Posts

Porting number to EE taking too long

Hettyob — Sat, 23 Jan 2021 06:35:00 GMT

I requested to port my number more than a week now. My old network has stopped working and I still do not have any network from EE.

Can you resolve this please. Its frustrating being without my old number and not knowing what to do.

Re: Porting number to EE taking too long

Christopher_G — Sat, 23 Jan 2021 08:55:02 GMT

Hi @Hettyob

Welcome to the community.

Could you try restarting your phone please?

Are you on contract or pay as you go? If on contract, did you get a new phone or are you using the one from your previous network?

Chris

Re: Porting number to EE taking too long

Hettyob — Sat, 23 Jan 2021 10:20:19 GMT

I'm on a pay as you go. My phone is unlocked. I just restarted my phone and
no difference. Been waiting for my number to be ported over 1 week now. Old
network is no longer active.

Re: Porting number to EE taking too long

Christopher_G — Sat, 23 Jan 2021 10:22:29 GMT

Thanks @Hettyob

I'd recommend speaking to our Mobile Care team so that they can find out what's happening with your number, @Hettyob.

Hopefully they can get you up and running quickly.

Chris