In and Out of Sim Failure

Alexandrialeah — Wed, 20 Jan 2021 12:10:55 GMT

Howdy,

Currently using the iPhone 11 Pro Max, upgraded in the first lockdown. When first using it it would pop up sim failure and lose all connection for 5-10 minutes at a time. Most of the time turning off and on again would fix it. Then it started doing it super frequently. I phoned EE, they told me to do all updates and then they’d phone back to check in and see if it persists. So I did. And they didn’t. So I did to no avail. Luckily then, it had slowed down and didn’t do it much.

A couple of times between then and now, nothing major. Off and on did the trick.

Present day, it has been going on for half hour at a time for the last 3 days up to 5 times a day. I run a small business from my phone and am in a location where the WiFi is non existent, so I reply on my millions of jiggly bits to hotspot everything.

Stores near my are not open. The phone appointments say they cannot help with network or sim issues - to get an appointment in store, haha!? Even if they could, I am reliant on my sim not failing to be able to hold a telephone call.

I currently have no connection whatsoever and am kindly stealing my partners hotspot on a lunch break... and I’ve been in a state of sim failure for the last hour.

I am on my way to ‘livid’.

Re: In and Out of Sim Failure

Chris_B — Wed, 20 Jan 2021 13:20:23 GMT

@Alexandrialeah Have you tried giving the sim a clean with a damp cloth? Make sure it’s dry before you put it back in.

You might even need to request a replacement SIM card. You can use THIS for that.

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In and Out of Sim Failure

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