topic Re: SIM activation in Archived Posts

SIM activation

Dleanne25 — Wed, 13 Jan 2021 10:15:48 GMT

I upgraded my handset and tries to activate my new SIM, following the steps online. All that's done is remove my network from my old handset but I am still not receiving any coverage on my new phone. I have checked my coverage and that seems to be fine. Does it sometimes take longer than 24 hours. Concerned i cannot make any phone calls or receive anything if I have no WiFi connection. I do not have a home phone to call 150 on for further support.

Any advice or help would be much appreciated

Re: SIM activation

SOlara — Wed, 13 Jan 2021 10:28:20 GMT

I am in a similar situation. My phone was stolen over the weekend, i received a new phone and SIM from EE yesterday and i was advised that all i had to do was pop the SIM into the phone and i would be good to go. It did not work. So i called 150 and i was told that it would be activated by 9.00AM this morning, still nothing has happened. I do not have a home phone to 150 as this is barred on my work phone. I am stuck, can you please help look into this.

Re: SIM activation

Katie_B — Wed, 13 Jan 2021 10:41:18 GMT

Hello @SOlara.

Thanks for coming to the community.

When did you call our customer service team?

It can take 24 hours for a SIM to activate.

If you pass this timescale without your SIM working, I would recommend getting in touch.

Kaite.

Re: SIM activation

SOlara — Wed, 13 Jan 2021 10:59:11 GMT

Hi Kaite,

I contacted customer service yesterday about 20.00 HRS. I was advised by the agent i spoke to that it would be active by 09.00HRS this morning. So that means i have to wait till tonight to see if it activates?

Re: SIM activation

Katie_B — Wed, 13 Jan 2021 11:01:15 GMT

Hi @SOlara.

I would recommend waiting for the full timescale to pass.

Katie 🙂

Re: SIM activation

SOlara — Wed, 13 Jan 2021 12:20:25 GMT

Thank you Kaite, will do.

Re: SIM activation

Katie_B — Wed, 13 Jan 2021 13:42:57 GMT

Please be sure to let me know how you get on @SOlara.

Katie.

Re: SIM activation

SOlara — Wed, 13 Jan 2021 16:28:57 GMT

Will do Kaite, thanks.

Re: SIM activation

SOlara — Wed, 13 Jan 2021 23:12:49 GMT

Hi Kate, i got another card in the post today and this one worked straight away with my number xxxxxxxxxxxx. The one that was activated yesterday has a different number and is not my number. I want it deactivated or at least, not linked to my account. The number is: xxxxxxxxxxxx- Serial number xxxxxxxxxxxx.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: SIM activation

Leanne_T — Thu, 14 Jan 2021 08:49:53 GMT

Hi @SOlara

Thanks for coming back to us.

Do you a pay as you go or pay monthly account?

Thanks.

Leanne.

Re: SIM activation

SOlara — Sat, 16 Jan 2021 19:28:46 GMT

sorry for the delayed response. i pay monthly.

Re: SIM activation

Katie_B — Sun, 17 Jan 2021 08:28:17 GMT

Hello @SOlara.

Thanks for coming back to us.

If you wish for the other SIM to be deactivated I would recommend giving us a call on 150.

Our customer service team have account access and will be able to help further.

Katie 🙂