topic Re: not received new 5g sim yet in Archived Posts

not received new 5g sim yet

fattyjr81 — Fri, 15 Jan 2021 17:22:24 GMT

My old contract ended and signed up to a new 120gb for £20 sim only contract but haven't received my new sim yet.

Seems really difficult to get any information online as what to do and as far as I am concerned, if this is the new level of customer service, you can shove your new contract right up your Harris.

Re: not received new 5g sim yet

X_beffaniie10 — Fri, 15 Jan 2021 17:36:10 GMT

I’ve brought that exact same sim as yourself on Monday and I’m still waiting for mine, I’m in the same boat can’t find any useful info at all

Re: not received new 5g sim yet

bristolian — Fri, 15 Jan 2021 17:54:27 GMT

There's no such thing as a "5G SIM" or a "4G SIM", but an EE SIM.

EE have 5G-compatible plans, but that's not to say you need a particular SIM to change to one of those plans - an existing SIM is perfectly suitable.

Are you saying you've signed upto a new plan with a new number, and not received the order?