topic Re: No info on upgrade in Archived Posts

No info on upgrade

JD0515 — Thu, 14 Jan 2021 23:24:24 GMT

I’ve upgraded my phone to sim only plan on 10th Jan. I’ve got an email with reference number, however my Ee app still shows the old plan, I had no email/ txt message since, I can’t track my order as it shows ‘it couldn’t be found’ and no money had been taken out of my account. When I go on my Ee app it’s still showing me I’m eligible for an upgrade??? It’s like it never registered that I’ve upgraded? Can anyone please explain as I’m absolutely lost, what happened?

thanks J.

Re: No info on upgrade

Katie_B — Fri, 15 Jan 2021 07:25:02 GMT

Hello @JD0515.

Thanks for coming to the community.

If you text AL to 150 does this show your old plan also?

What plan did you upgrade to?

Speak soon,

Katie 🙂

Re: No info on upgrade

JD0515 — Fri, 15 Jan 2021 15:08:04 GMT

Hi thanks for your reply.

yes it is still showing me my old plan as well.
I’ve upgraded to £20 sim only with 120GB data and unlimited text and calls.

thanks J

Re: No info on upgrade

James_B — Fri, 15 Jan 2021 15:57:41 GMT

Hi @JD0515,

If your plan hasn't updated there may have been a problem with your order.

Please get in touch with Customer Care so we can take a quick look at your account.

Thanks

James