topic SIM card not arrived in Archived Posts

SIM card not arrived

pmd5 — Thu, 14 Jan 2021 00:29:56 GMT

I purchased a replacement sim (old one never fitted my new phone and broke trying to fit) and it has still not arrived and it has been 2 weeks+ now, how long am I expected to wait and I can't call them from my ee phone because it has no sim now.

thanks

Re: SIM card not arrived

Katie_B — Thu, 14 Jan 2021 07:59:36 GMT

Hello @pmd5.

Welcome to the EE Community.

I am sorry to hear you have still not received your replacement SIM.

A replacement SIM should take 3-5 days to be delivered.

Are you pay as you go or pay monthly?

Speak soon,

Katie 🙂

Re: SIM card not arrived

pmd5 — Thu, 14 Jan 2021 08:55:32 GMT

I'm pay as you go but it automatically takes £1 every week.

Re: SIM card not arrived

Katie_B — Thu, 14 Jan 2021 09:03:52 GMT

Thanks for confirming @pmd5.

Are you able to try calling from another line?

We have no account access here and our team will need to look into this further for you.

If yes, please call 0800 079 8586.

Katie.