topic Re: PAC NOT RECOGNISED in Archived Posts

PAC NOT RECOGNISED

Rampallian — Tue, 12 Jan 2021 15:38:27 GMT

Just joined EE from GiffGaff, I have my PAC code but I get the below message.

Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC.

when calling support 150 I am told they are too busy please call back some other time. Not a great start I must admit.

Anybody have any ideas on this.

PS. I have checked the other similar topics but couldn’t find a fix other than calling support.

bristolian — Tue, 12 Jan 2021 16:32:23 GMT

I'm afraid you're correct to assume that calling C/S (who will have access to your account) is the best way to resolve this.

If it's any consolation, I think EE C/S is probably coping with the current circumstances a lot better than some other companies.

James_B — Tue, 12 Jan 2021 17:20:58 GMT

Welcome to the EE Community. 🙂

Is your PAC in the correct format?

When was it generated?

James

Rampallian — Tue, 12 Jan 2021 21:15:36 GMT

Hi James,

thanks for your message.

yes definitely in the correct order/format 3 Letter 6 Numbers. I’ve tried copy and paste, written manually and upper or lower case.

cheers

Rampallian — Tue, 12 Jan 2021 21:19:32 GMT

Oh and it was generated last Friday the 8th of Jan

Jon_K — Wed, 13 Jan 2021 07:59:57 GMT

If it's the correct format, the best thing to do will be to speak with our Customer Care team.

They will be open from 8am, they may be a little busier than usual at the moment but please wait on the line.

Jon