topic Re: I have No Service on my phone in Archived Posts

I have No Service on my phone

mstan — Sun, 10 Jan 2021 18:23:03 GMT

Hello,

I lost my phone on Thursday and had to block my sim. I managed to get it back on Friday and rang to reactivate my sim. Since then I've had no service and can't make calls or texts. Is this normal, does it usually take a few days to sort itself out. EE told me it might take 24 hours but it's been 3 days now. Any help would be massively appreciated.

Re: I have No Service on my phone

Chris_B — Sun, 10 Jan 2021 18:33:57 GMT

@mstan it should take around 24 hours I would call again. Did you also get your device blacklisted as that blacklisting may need to be lifted also.

Re: I have No Service on my phone

mstan — Tue, 12 Jan 2021 11:54:27 GMT

I rang them and it turns out that they sent me a new SIM out in the post. This meant that the sim that was in my phone was pretty much useless. Put the new SIM in and all is good again now.

Re: I have No Service on my phone

Leanne_T — Tue, 12 Jan 2021 12:00:23 GMT

Hi @mstan

Thanks for coming back and letting us know 🙂

Leanne.