topic Re: SIM card can’t be assessed - can’t make calls!!! in Archived Posts

SIM card can’t be assessed - can’t make calls!!!

PMDS101 — Sat, 09 Jan 2021 20:31:06 GMT

Just tried to make a call and it says ;

SIM card can’t be assessed. To contact network provider to receive a PUK code.

Re: SIM card can’t be assessed - can’t make calls!!!

XRaySpeX — Sat, 09 Jan 2021 20:42:37 GMT

@PMDS101 : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Account Settings / Unlock your SIM.

Re: SIM card can’t be assessed - can’t make calls!!!

PMDS101 — Sat, 09 Jan 2021 20:47:29 GMT

@XRaySpeX

Thank you!

however I can’t access my account

I get message ;

SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

We're working on making My EE even better. We’ll be back online as soon as possible!

Re: SIM card can’t be assessed - can’t make calls!!!

James_B — Sun, 10 Jan 2021 08:13:16 GMT

Hi @PMDS101,

Are you able to access My EE this morning?

Thanks

James

Re: SIM card can’t be assessed - can’t make calls!!!

PMDS101 — Sun, 10 Jan 2021 09:21:04 GMT

Good morning @James_B

I am now able to. However, when I follow the advice from @XRaySpeX - I get this message below. However, I don’t have a new device. I can’t can’t call the number given

Your device

IMEI Number

Xxxxxxxxxxx

Sorry, we're unable to link this IMEI to your account. This could be for one of the following reasons:

Your device has been replaced under insurance or warranty. If so please fill in this form to proceed
You've purchased a second hand device. If this is the case then please call us on 0800 956 6000.

Re: SIM card can’t be assessed - can’t make calls!!!

Jon_K — Sun, 10 Jan 2021 09:36:22 GMT

Thanks @PMDS101.

If you're unable to do this in your My EE Account, I'd recommend calling the number provided so our Customer Care team can help with this.

Jon

Re: SIM card can’t be assessed - can’t make calls!!!

PMDS101 — Sun, 10 Jan 2021 09:55:23 GMT

Thank you- Although I am on here as I unable to call the number as my sim is locked. I would have of course gone via that route if I could have.

I have now contacted an agent using the EE chat facility and it’s now resolved.

Re: SIM card can’t be assessed - can’t make calls!!!

Jon_K — Sun, 10 Jan 2021 11:00:37 GMT

Thanks for letting us know you got this sorted, @PMDS101 🙂

Re: SIM card can’t be assessed - can’t make calls!!!

XRaySpeX — Sun, 10 Jan 2021 14:51:53 GMT

I never suggested you Unlock your Phone; I suggested you Unlock your SIM.