https://community.ee.co.uk/t5/Archived-Posts/Upgraded-and-a-new-sim-arrived/m-p/1013172#M282470 <P>Sounds like you didn't activate the new SIM. Good! Use the old SIM in the new phone as it's still working. A new SIM is sent just in case the old 1 doesn't.</P> Fri, 08 Jan 2021 01:11:44 GMT XRaySpeX 2021-01-08T01:11:44Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-and-a-new-sim-arrived/m-p/1013156#M282469 <P>I upgraded my phone from an XR to a 12 Pro.</P><P>&nbsp;</P><P>I requested to keep the same number but a new SIM card arrived. I transferred everything over and used the new SIM card when setting it up.</P><P>&nbsp;</P><P>However I was still receiving all the messages and still had the data on my old one but not on the new card?&nbsp;</P> Thu, 07 Jan 2021 22:47:54 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-and-a-new-sim-arrived/m-p/1013156#M282469 Lucymariedelves 2021-01-07T22:47:54Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-and-a-new-sim-arrived/m-p/1013172#M282470 <P>Sounds like you didn't activate the new SIM. Good! Use the old SIM in the new phone as it's still working. A new SIM is sent just in case the old 1 doesn't.</P> Fri, 08 Jan 2021 01:11:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-and-a-new-sim-arrived/m-p/1013172#M282470 XRaySpeX 2021-01-08T01:11:44Z