topic Re: Not able to recivev call after port in Archived Posts

Not able to recivev call after port

Vishaljtly — Wed, 06 Jan 2021 02:10:41 GMT

I am not able to receive any call from other network since i port my of number to EE i am new customer to EE.joined we on 23rd dec

Re: Not able to recivev call after port

Vishaljtly — Wed, 06 Jan 2021 02:05:28 GMT

I am not able to receive any calls form different network provider since I port my number to ee

Re: Not able to recivev call after port

Katie_B — Wed, 06 Jan 2021 07:45:06 GMT

Hello @Vishaljtly.

I have responded to your other thread.

Katie 🙂

Re: Not able to recivev call after port

Katie_B — Wed, 06 Jan 2021 07:46:02 GMT

Hello @Vishaljtly.

Thanks for coming to the community.

Did your number port complete on the 23rd of December or is this the date your contract started?

Are you able to call other networks?

Katie 🙂

Re: Not able to recivev call after port

Vishaljtly — Wed, 06 Jan 2021 10:30:52 GMT

Port was completed on 5th jan .

Re: Not able to recivev call after port

Vishaljtly — Wed, 06 Jan 2021 10:33:21 GMT

23rd is contract start date number port as completed on 5th jan2021.

Re: Not able to recivev call after port

Vishaljtly — Wed, 06 Jan 2021 10:35:28 GMT

Yes I'm able to call other network but like my wife my friend use vodafone they cant.

Every time they call it says(unable to reach).

Re: Not able to recivev call after port

Vishaljtly — Wed, 06 Jan 2021 10:38:10 GMT

How long will it take to sort this problem out.

I cliked solution by mistake.

Re: Not able to recivev call after port

Katie_B — Wed, 06 Jan 2021 10:38:12 GMT

Thanks for confirming @Vishaljtly.

I would recommend giving us a call so our technical care team can check your port.

Katie 🙂

Re: Not able to recivev call after port

Vishaljtly — Wed, 06 Jan 2021 10:40:58 GMT

U called them yesterday but no hood reply they said its shocking they havent heard any thing like this before and I am charged for my bill to even i didn't recived proper service.

Re: Not able to recivev call after port

Katie_B — Wed, 06 Jan 2021 10:44:53 GMT

Hi @Vishaljtly.

Was a diagnostics completed?

What steps were taken?

Katie.