topic Re: Pac code error in Archived Posts

Pac code error

vadimc1992 — Tue, 05 Jan 2021 15:50:55 GMT

hi i am a new customer EE and I want to port my old Giffgaff number to EE but I am having a problem ( Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC.) Sorry my english is badly and i use google translate

Re: Pac code error

bristolian — Tue, 05 Jan 2021 15:58:54 GMT

Hi @vadimc1992

If you're having problems submitting your PAC online, I would recommend calling EE C/S on 150, and giving it to an agent over the phone instead.

Re: Pac code error

vadimc1992 — Tue, 05 Jan 2021 16:05:06 GMT

I speak English badly, I will not be able to call

Re: Pac code error

bristolian — Tue, 05 Jan 2021 16:09:57 GMT

Unfortunately there is no access to individual customer accounts on this public web forum. If you are unable to call, I can only suggest rechecking the PAC that you've been given by your previous provider, and try the online form again.

Re: Pac code error

XRaySpeX — Tue, 05 Jan 2021 16:32:55 GMT

What's the problem? Doesn't it look like the form says it should? If it doesn't you will need to go back to GG to check it.

Re: Pac code error

vadimc1992 — Tue, 05 Jan 2021 16:35:58 GMT

I entered the correct PAC code but the form gives an error

Re: Pac code error

Jon_K — Wed, 06 Jan 2021 07:24:32 GMT

Hi @vadimc1992.

Is your PAC made up of three letters followed by six numbers?

If you're still having trouble, are you able to use our online chat service?

Jon