topic No Service! in Archived Posts

No Service!

cheryl1961 — Tue, 05 Jan 2021 18:47:11 GMT

my cousin has been in turkey for nearly a year and her phone is now saying no service. Im trying to top up but I cannot get it to accept her number. Any help please

Re: No Service!

XRaySpeX — Tue, 05 Jan 2021 18:55:31 GMT

If it's on PAYG, it sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Also to benefit from EE roaming facilities you may only spend at most 2 months in any 4 away from UK.

Re: No Service!

Chris_B — Tue, 05 Jan 2021 18:56:31 GMT

@cheryl1961 When was this sim last used ? If it’s been over 6 months then the sim is now deactivated and it’s bin fodder. To keep a payg sim active you have to use it at

least once every 3 months, if it’s not used for 3 months it’ll go into hibernation then get a further three months to call customer services to get it reactivated so you can then use it.