EE refusing to send me a new nano sim

sunshinewelly1 — Mon, 04 Jan 2021 13:41:42 GMT

I currently have 2 phones - one is my main business phone with EE and the other is a phone that i pay for every month for my mother. That account was orginally a t-mobile account.

I need a new nano sim as i bought her a new phone and the old sim will not work.

there does not appear though to be any way of ordering a new sim for her as EE refuse to allow this

thy want me to cancel the old Tmobile account and start a new more expensive EE account

Re: EE refusing to send me a new nano sim

Chris_B — Mon, 04 Jan 2021 14:09:09 GMT

@sunshinewelly1 When you speak with customer services you need to request a replacement SIM card not a new SIM card. A replacement sim will be a 3 is one sim with the same number on it and it’ll be the same account.

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EE refusing to send me a new nano sim

Re: EE refusing to send me a new nano sim