topic Re: Extending a Customer Transfer Number Swap in Archived Posts

Extending a Customer Transfer Number Swap

gxp — Mon, 04 Jan 2021 10:29:29 GMT

My partner recently cancelled his old contract with EE (that he has been on for almost 6 years) and has taken out a new line on my account. When speaking to the call centre when we placed the order (16th December), we were told that we can transfer his old number to the new contract by using a Customer Transfer Number Swap. Due to the delays in the Pro Maxes getting delivered, his number is going to expire before or the day of his new phone arriving. We specifically ordered the one with the shortest delivery time (14 days) to ensure this didn't happen, so it is rather frustrating. Is it possible to extend the amount of time his old number is held for? Thanks, any help is appreciated

Re: Extending a Customer Transfer Number Swap

BrendonH — Mon, 04 Jan 2021 10:30:12 GMT

You will need to call EE and discuss this.

Re: Extending a Customer Transfer Number Swap

bristolian — Mon, 04 Jan 2021 10:36:03 GMT

Hi @gxp

The process for transferring an EE phone between two individuals is explained in this EE help article, under the third bullet point.

The donating line has to be live and active in order to transfer it, if your partner has 30days disconnection notice running, then this will need to be cancelled in order for the number to be kept alive for a later transfer.

If the number has already been disconnected, then your partner's number has already been released back to EE.

There is no account access on this public forum, I would strongly recommend calling EE C/S on 150 who can access your individual accounts and advise accordingly.

Re: Extending a Customer Transfer Number Swap

gxp — Mon, 04 Jan 2021 10:41:00 GMT

Thats helpful - thank you