topic Re: Pay as you go sim in Archived Posts

Pay as you go sim

Blingbabe — Tue, 29 Dec 2020 14:49:33 GMT

I recently got a new contract for my daughter for Christmas. I was given a pay as you go sim card with £5 credit with this phone.

I put the sim card in the phone today, but the phone says no network.

The top up card that came with the phone expires in March, but there are no instructions on how to use it.

Shops are closed due to is being in tier 4, on hold to EE for over 30 mins, cant find a contact email on the app, don't know what to do. She needs the phone for school work, any advise?

Re: Pay as you go sim

Chris_B — Tue, 29 Dec 2020 16:41:47 GMT

@Blingbabe If the device is on contract why are you putting a PAYG sim in the device?

Re: Pay as you go sim

Blingbabe — Tue, 29 Dec 2020 19:27:06 GMT

It came with the phone. (not that it matters, or solves the problem of the sim not having credit or a network)

Re: Pay as you go sim

bristolian — Tue, 29 Dec 2020 19:34:00 GMT

Hi @Blingbabe

My apologies if I've missed something, but if a PAYG SIM came with this new phone, then by definition it can't be a contract.

The advice on resolving this can differ depending whether the device is using pay-monthly or PAYG, unfortunately.

Re: Pay as you go sim

Blingbabe — Wed, 30 Dec 2020 11:54:47 GMT

Hi it is an unlocked dual sim phone. I didn't realise there was a difference as previously once my contract ended, I simply put in a pay as you go sim and continued to use my phone as normal.

Sent from my Samsung Galaxy Note 10+ 5G

Re: Pay as you go sim

Blingbabe — Wed, 30 Dec 2020 11:58:01 GMT

Hi, it is an unlocked dial sim phone. I didn't realise there was a difference as previously, once my contract ended, I simply put in a pay as you go sim and continued to use my phone as normal.

Re: Pay as you go sim

Leanne_T — Wed, 30 Dec 2020 12:39:42 GMT

Hi @Blingbabe

Thanks for coming to the community.

Do you have two SIM cards one pay as you go and a contract SIM that come with the phone?

Does the pay as you go SIM have signal in any other phone?

Leanne.

Re: Pay as you go sim

Blingbabe — Wed, 30 Dec 2020 15:52:03 GMT

Thank you for your response.

Yes the pay as you go works in another phone. I guess it is the phone that is the problem rather than the sim.

I guess I'll just have to use pay as you go in another phone.

Thanks for your help.

Re: Pay as you go sim

Jon_K — Thu, 31 Dec 2020 08:12:10 GMT

Hi @Blingbabe.

You could try factory resetting the phone to see if this helps and gets the SIM working in this phone.

Jon