topic Re: Delivery confirmation but no actual delivery! in Archived Posts

Delivery confirmation but no actual delivery!

valentinapiras — Wed, 30 Dec 2020 15:40:36 GMT

Hello, yesterday I got a text message with the following:
"Hello from EE. We'd love to get to your feedback on your recent SIM delivery experience. ..."
I also got an email saying "Welcome" but I never got the SIM card delivered.
How to proceed? Was it, maybe, delivered to someone else? Can someone else be using it under my name? It's set to direct debit so that's kinda concerning.
Thank you

Re: Delivery confirmation but no actual delivery!

Chris_B — Wed, 30 Dec 2020 16:36:40 GMT

@valentinapiras Sim cards are sent out 2nd class Royal Mail and there has been issues with the Royal Mail leading up to Christmas.

Re: Delivery confirmation but no actual delivery!

valentinapiras — Wed, 30 Dec 2020 18:37:02 GMT

Thank you!