topic Re: how long will ee keep my number if i cancel contact ? in Archived Posts

how long will ee keep my number if i cancel contact ?

Austinkang — Wed, 30 Dec 2020 11:19:38 GMT

How long will ee keep my number if I cancel my contact?

I will be away from the UK for half a year. I would like to keep my numbers when I back home. what should I do for that?

Thank you so much

Re: how long will ee keep my number if i cancel contact ?

Kyle110 — Wed, 30 Dec 2020 11:24:25 GMT

Ee will have your number for as long as you have the number I’m sure everything will stay the same if you’re out the uk

Re: how long will ee keep my number if i cancel contact ?

Austinkang — Wed, 30 Dec 2020 11:26:11 GMT

What if I cancel my contacts? I am thinking to do it because I will not use it when I am away from home.

Re: how long will ee keep my number if i cancel contact ?

Kyle110 — Wed, 30 Dec 2020 11:29:23 GMT

You will be able to go back to the sim if you don’t get rid of it but you won’t have the contract, when you come back you’ll be able to set up a contract again

Re: how long will ee keep my number if i cancel contact ?

James_B — Wed, 30 Dec 2020 13:51:47 GMT

Hi @Austinkang,

If you'd like to keep you number, please ask to move to pay as you go when you call to cancel.

You'll need to make sure your transfer happens while you are still in the UK, so your new pay as you go account can be activated. You'll also need to be aware of the pay as you go hibernation policy to make sure you keep your account active.

Hope this helps.

James

Re: how long will ee keep my number if i cancel contact ?

XRaySpeX — Wed, 30 Dec 2020 15:00:43 GMT

If you cancel your contract you relinquish your no. & can't get it back. You'd be best advised to give your 30-days notice to cancel & at the same time ask for it to be moved to PAYG.