topic Re: Old mobile number transfer to ee using PAC code but ended up on an old sim car in Archived Posts

Old mobile number transfer to ee using PAC code but ended up on an old sim car

smith85 — Tue, 29 Dec 2020 21:53:31 GMT

I recently moved to EE from three, and used a PAC code from Three to port my number over. The problem is I had a VERY old EE sim card linked to my online account (In addition to the new one and I had no idea it was there) and the number has transferred to this old sim card, and I do not have this sim card any more.

How can I transfer the number from the old ee sim, to the new one?

Re: Old mobile number transfer to ee using PAC code but ended up on an old sim car

Northerner — Tue, 29 Dec 2020 21:59:00 GMT

Hi @smith85

You cannot transfer numbers between EE Sims, you will need to request a SIM card for the transferred number (old SIM)

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-and-when-should-i-do-this

Thanks

Re: Old mobile number transfer to ee using PAC code but ended up on an old sim car

bristolian — Tue, 29 Dec 2020 23:40:23 GMT

I may have missed something here, but there is nothing inherently wrong with using an old SIM card if it's working.

Are you experiencing any service issues, that make you feel you need a replacement SIM?

Re: Old mobile number transfer to ee using PAC code but ended up on an old sim car

smith85 — Wed, 30 Dec 2020 01:29:03 GMT

Yes, I do not have this sim anymore so cannot use it unfortunately.

Re: Old mobile number transfer to ee using PAC code but ended up on an old sim car

smith85 — Wed, 30 Dec 2020 01:28:12 GMT

Unfortunately I'm not going to be in the UK for a few months so getting a new SIM card is not that practical for now. Looks like I've got a new phone number!

Re: Old mobile number transfer to ee using PAC code but ended up on an old sim car

Jon_K — Wed, 30 Dec 2020 08:49:13 GMT

Hi @smith85.

Is your old SIM card from a previous contract?

Jon

Re: Old mobile number transfer to ee using PAC code but ended up on an old sim car

smith85 — Wed, 30 Dec 2020 10:16:07 GMT

Yes it's one from years ago which had been switched to a pay as you go.

Re: Old mobile number transfer to ee using PAC code but ended up on an old sim car

Jon_K — Wed, 30 Dec 2020 11:53:41 GMT

Thanks @smith85.

Do you know if this line was active when you used your PAC?

Was the SIM working?

Jon

Re: Old mobile number transfer to ee using PAC code but ended up on an old sim car

smith85 — Wed, 30 Dec 2020 12:00:58 GMT

Yes, it was active and the number has been imported correctly, I can see it in the online account. I have tried getting a pac code to transfer it back out of ee, but it requires a confirmation code to be sent to the number, but not having access to the sim card I have no way to access it.

Re: Old mobile number transfer to ee using PAC code but ended up on an old sim car

Jon_K — Wed, 30 Dec 2020 12:09:26 GMT

Thanks @smith85.

If you don't have access to it, you'll need to give your PAC to our Customer Care team so they can manually process your number port.

Jon

Re: Old mobile number transfer to ee using PAC code but ended up on an old sim car

smith85 — Wed, 30 Dec 2020 12:45:52 GMT

This is very frustrating, EE provide NO online support at all.

As I am outside the European union at the moment a phone call to support will cost £1.80 per minute, its going to cost a fortune!

I think I will pick up a local PAYG sim card then move back the three when i return to the UK. I'm pretty disappointed with EE, it shouldn't be this hard to port a number.🙄

Re: Old mobile number transfer to ee using PAC code but ended up on an old sim car

bristolian — Wed, 30 Dec 2020 12:57:46 GMT

@smith85 wrote:

This is very frustrating, EE provide NO online support at all.

As I am outside the European union at the moment a phone call to support will cost £1.80 per minute, its going to cost a fortune! 🙄

If you can get access to a web-calling app such as Skype, then you may be able to call on +44 800 0798586.