topic Re: My swap sim is not working in Archived Posts

My swap sim is not working

MYRTOK — Tue, 29 Dec 2020 19:31:33 GMT

Hello,

my phone was stolen and I got a new SIM card to replace it on a new phone.

It says no service. I tried turning off and on again my phone, cleaning the SIM card and putting it back on.

bristolian — Tue, 29 Dec 2020 20:00:25 GMT

Have you activated the new SIM, as per how do I setup my new SIM ?

MYRTOK — Tue, 29 Dec 2020 20:32:47 GMT

Hello,

according to the instructions I don’t need to activate it if it’s a replacement for a lost/stolen SIM card.

And of course I am unable to call 150 since I don’t have service and this is my only phone.

Katie_B — Wed, 30 Dec 2020 08:04:36 GMT

Hello @MYTROK.

What happens if you try to go down the route of activating the SIM?

Speak soon,

Katie 🙂