topic Re: Help!!!!!!! Accidentally cancelled account in Archived Posts

Help!!!!!!! Accidentally cancelled account

Lou2603 — Sun, 27 Dec 2020 20:46:28 GMT

Both my kids are on my account eldest one got a new phone for Christmas with another provider ...... requested PAC for her followed all

the instructions on line and I didn’t realise they sent me a txt msg saying that £1130 would be take. From last we bill and diary I was leaving ! I don’t want to leave just my daughter ......... is this reversible???? Next bill not till jan 24th tia 😳

Re: Help!!!!!!! Accidentally cancelled account

XRaySpeX — Sun, 27 Dec 2020 20:51:01 GMT

If you've given your PAC to other network, you'll have to take it up with them.

Re: Help!!!!!!! Accidentally cancelled account

Profile closed — Sun, 27 Dec 2020 20:51:33 GMT

Hi @Lou2603

Welcome to the EE Community,

If you don't use the PAC code for your number within 30 days your line will remain active.

Thanks,

David.

Re: Help!!!!!!! Accidentally cancelled account

bristolian — Sun, 27 Dec 2020 20:56:20 GMT

Hi @Lou2603

A PAC to allow your mobile number to be transferred to another network can be requested by text (this is industry-wide) and this will include details of the early-termination charge, if the number in question is still within a minimum term.

This charge will only be imposed if the PAC is given to another provider and the mobile number in question, transferred. If that's happened, then the number has already moved, the EE contract will already have been cancelled and that charge is due.

If the PAC isn't given to another provider, it will automatically lapse after 30days. Any charges associated with that PAC are only imposed if the code is used, and if it's not used, then you need not worry. If it would make you happier, you can delete the text message.

Re: Help!!!!!!! Accidentally cancelled account

Lou2603 — Sun, 27 Dec 2020 21:05:03 GMT

Ok so when I requested the PAC number for my daughters phone it said final

balance 4:30 to pay it mentioned nothing about cancelling my number and we’ve used the pac code can they reverse the cancellation of my number?

Re: Help!!!!!!! Accidentally cancelled account

Profile closed — Sun, 27 Dec 2020 21:27:11 GMT

@Lou2603 if you have only supplied your daughters number to the new supplier your number will remain active.

Re: Help!!!!!!! Accidentally cancelled account

bristolian — Sun, 27 Dec 2020 22:08:02 GMT

A PAC is unique & specific to each mobile number.

Only the number covered by the PAC you have used, will have been transferred.

Your line will have a different PAC to that of your daughter.