topic Re: Can't use or top up SIM in Archived Posts

Can't use or top up SIM

Alexyo — Fri, 25 Dec 2020 10:26:16 GMT

Hello, I have purchased a Pay as you go Sim to use outside the UK. However, it appears as if the sim card isn't activated. Even though I have topped up credit in my account, I am unable to buy any packages (I don't even get an error message - I am told the purchase is successful but that 0pounds are deducted and the pack isn't in use) and I am also unable to use some free MB of data that came with the sim (I have no connection to the internet whatsoever). I was told by customer support to try calling or texting a UK number to activate the sim but I am unable to do either - texts don't get delivered (can't even text 150) and calls get immediately shut down. I would truly appreciate some help, thank you for your time.

Re: Can't use or top up SIM

Northerner — Fri, 25 Dec 2020 10:37:58 GMT

Hi @Alexyo

EE Sims are designed to be used on the UK network, with roaming as a benefit.

EE PAYG Sims have to be activated on the UK EE network. If you haven't done this then it won't work. There is no way around this process.

Thanks

Re: Can't use or top up SIM

Alexyo — Fri, 25 Dec 2020 10:43:07 GMT

Thank you for your quick response. I was not made aware of this - I left the UK for a while given the current situation and bought this pay as you go sim for this specific reason. Also, I have already paid for credit to use on said card. There must be a way for the card to be activated manually by EE surely?

Re: Can't use or top up SIM

Northerner — Fri, 25 Dec 2020 10:57:23 GMT

Hi @Alexyo

Unfortunately not. PAYG Sims have to be activated on the UK network.

As I say the sims are designed for the UK network.

Thanks