https://community.ee.co.uk/t5/Archived-Posts/Sim-swap-problem/m-p/1007931#M282170 <P>I was in the process of swapping from one phone to another with a new SIM card. &nbsp;It gave me a sim code but then didn’t go any further forward. &nbsp;Now my old phone has no phone coverage nor my new phone and I can’t go any further forward. Help</P> Thu, 24 Dec 2020 21:13:58 GMT AngelaShi 2020-12-24T21:13:58Z https://community.ee.co.uk/t5/Archived-Posts/Sim-swap-problem/m-p/1007931#M282170 <P>I was in the process of swapping from one phone to another with a new SIM card. &nbsp;It gave me a sim code but then didn’t go any further forward. &nbsp;Now my old phone has no phone coverage nor my new phone and I can’t go any further forward. Help</P> Thu, 24 Dec 2020 21:13:58 GMT https://community.ee.co.uk/t5/Archived-Posts/Sim-swap-problem/m-p/1007931#M282170 AngelaShi 2020-12-24T21:13:58Z https://community.ee.co.uk/t5/Archived-Posts/Sim-swap-problem/m-p/1007933#M282171 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1443239">@AngelaShi</a>&nbsp;</P> <P>&nbsp;</P> <P>EE often supply replacement SIMs with upgrade phones incase, for whatever reason, your existing SIM is unsuitable or doesn't fit.</P> <P>&nbsp;</P> <P>If your existing SIM fits and works, using it and "filing" the replacement SIM is by far the best solution.</P> <P>&nbsp;</P> <P>You can only have one SIM active at a time, so does your old SIM work in your new phone?</P> Thu, 24 Dec 2020 21:17:49 GMT https://community.ee.co.uk/t5/Archived-Posts/Sim-swap-problem/m-p/1007933#M282171 bristolian 2020-12-24T21:17:49Z