topic Re: Upgrade in Archived Posts

Upgrade

Teffy — Thu, 24 Dec 2020 06:46:27 GMT

Hi. Ive been with ee a number of years and are startimg to find the network isnt what it use to be and have had the upgrade team try and charge me for a PAC code. Would it be possible for me to upgrade to o2 network or would i have to see this contract out and take out a new contract on o2?

Re: Upgrade

chistery — Thu, 24 Dec 2020 06:57:38 GMT

Hi @Teffy

If you are still within your minimum term, you have to honour your agreement and pay for it if you wanted to leave early.

Have you tried resolving the issues you are having with EE?

Re: Upgrade

Teffy — Thu, 24 Dec 2020 07:25:12 GMT

Due for upgrade but im thinking of leaving ee. Can i upgrade to the network i was thinking of or would i need to see the contract out 1st. Thanks

Re: Upgrade

Chris_B — Thu, 24 Dec 2020 07:27:34 GMT

@Teffy You’re upgrade is with EE only. You can not upgrade and change networks.

Re: Upgrade

XRaySpeX — Thu, 24 Dec 2020 11:14:41 GMT

@Teffy : You can't be charged for a PAC but you will have to pay early termination fees.

Text PAC to 65075. It will respond with your PAC & how much you will have to pay if you are still within your min term. Give the PAC to new provider. This will have the effect of cancelling your EE contract but you will be liable to pay early termination fees.

Re: Upgrade

bristolian — Thu, 24 Dec 2020 19:19:59 GMT

Out of interest, what do you mean by the EE network "isn't what it used to be"?

What network issues have you been having?

And have you reported them?