topic Switched to EE, provided PAC code on sign up. SIM is using old number. in Archived Posts

Switched to EE, provided PAC code on sign up. SIM is using old number.

Luke_E — Tue, 22 Dec 2020 12:37:38 GMT

Hi all

As the subject really. I signed up to EE to a SIM-only plan, and provided a PAC code from my previous network. The confirmation email says to just put the new SIM in to activate it and it will use the old number.

I've put the SIM card in today and it's using a different number.

What do I need to do to get it to switch over?

Thanks in advance

Luke

Re: Switched to EE, provided PAC code on sign up. SIM is using old number.

Chris_B — Tue, 22 Dec 2020 14:55:04 GMT

@Luke_E You need to allow up to 24 hours for your number to migrate across.

Re: Switched to EE, provided PAC code on sign up. SIM is using old number.

Luke_E — Tue, 22 Dec 2020 15:36:50 GMT

Ok thanks. Pity the email didn't point that out.