topic Re: retain my old number in Archived Posts

retain my old number

buzz954 — Mon, 21 Dec 2020 14:19:59 GMT

I have a monthly contract sim only. I wanted to upgrade the sim from 4G to 5G and duly opted for a new sim online.

Today my sim arrived but it has a new number allocated to it.

How do I retain my old number - I dont want a new one?

Thank you.

Re: retain my old number

Chris_B — Mon, 21 Dec 2020 14:43:03 GMT

@buzz954 Did you upgrade or take out a new contract?

Re: retain my old number

buzz954 — Mon, 21 Dec 2020 16:04:41 GMT

Im fairly sure I upgraded......however.....????

Re: retain my old number

bristolian — Mon, 21 Dec 2020 16:21:51 GMT

There's no such thing as a 4G SIM or a 5G SIM, you get EE SIMs which are suitable for PAYG, pay-monthly, 4G or 5G etc - it is your plan which allows for access to different network services.

How did you obtain this new SIM? Was it on the EE website or a third party? I'm assuming you will have received a cover email or some paperwork with it - does it confirm that it's a new connection?

When you change from a pre-existing EE pay-monthly plan to a SIM-only plan, there is no reason to replace your SIM and the account change is often immediate.