topic Re: How to reactivate a sim in Archived Posts

How to reactivate a sim

aparmar — Fri, 18 Dec 2020 23:00:08 GMT

I have not used a sim for a few months, and now the sim is blocked or dead, it not getting any network, I can't send or receive any calls or SMS. Can this sim be alive again?

Re: How to reactivate a sim

Chris_B — Fri, 18 Dec 2020 23:03:49 GMT

@aparmar To keep your Sim card active you have to use it at least once every 179 days that’s make a chargeable call or text. After this time it will go into hibernation for a further three months and within that time frame you need to call EE to have it reactivated if it’s been longer than three months then unfortunately the sim is now dead and you’ll need a new one and the number will not be retrievable.

Re: How to reactivate a sim

aparmar — Fri, 18 Dec 2020 23:06:08 GMT

Is it possible to get the same number again? I realised that I have that number in my Paypal account, and I cant login into my Paypal account as I cant receive an SMS code on this number.

Re: How to reactivate a sim

XRaySpeX — Fri, 18 Dec 2020 23:14:43 GMT

It depends. When did you last use it for a chargeable action?

Re: How to reactivate a sim

aparmar — Fri, 18 Dec 2020 23:18:27 GMT

cant remember exactly, but couple of months, as I was using my other sim and forgot about this sim. I will call EE tomorrow and see if this can be fixed, otherwise I have call paypal and see if I can update my other number.

Re: How to reactivate a sim

Katie_B — Sat, 19 Dec 2020 07:40:34 GMT

Hi @aparmar.

When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity.

If you are within the 269 days please call our customer service team who will be able to help further.

Katie 🙂