topic Re: Help. Abroad, lost sim, can't call EE, chat doesn't work, no EE email contact. in Archived Posts

Help. Abroad, lost sim, can't call EE, chat doesn't work, no EE email contact.

foundry — Wed, 16 Dec 2020 19:00:18 GMT

Hi,

I'm in Asia.

I lost my SIM.

I can't call EE (and if i could somehow, the charges would be impractical).

The EE chat doesn't work.

I can't find any EE customer service email contacts.

How am i supposed to communicate this problem to EE and deal with it?

Any advice greatly appreciated, thanks

Re: Help. Abroad, lost sim, can't call EE, chat doesn't work, no EE email contact.

bristolian — Wed, 16 Dec 2020 19:17:51 GMT

Hi @foundry

Would you be able to use a web-calling app (Skype?) over a WiFi connection to call EE on +44 800 0798586?

Unfortunately there isn't any account access on this internet forum, and EE don't have an email address for C/S.

Re: Help. Abroad, lost sim, can't call EE, chat doesn't work, no EE email contact.

foundry — Wed, 16 Dec 2020 19:23:49 GMT

Thanks for your response.

Yes i could use Skype, would i just have to login to Skype and connect to that number?

I never used Skype for connecting to landlines before...

Re: Help. Abroad, lost sim, can't call EE, chat doesn't work, no EE email contact.

Jon_K — Thu, 17 Dec 2020 07:57:12 GMT

Hi @foundry.

If you'd like to use our online chat service while abroad, you'll need to do this through your My EE Account rather than the get in touch page.

Let us know if you manage to get this sorted.

Jon

Re: Help. Abroad, lost sim, can't call EE, chat doesn't work, no EE email contact.

foundry — Thu, 17 Dec 2020 08:10:01 GMT

Hi Jon,

I've tried that, it seems to navigate me back to the same page as before i was logged in and the options for chat are nowhere to be seen.

Can you tell me how to navigate to the chat as you describe please?

Re: Help. Abroad, lost sim, can't call EE, chat doesn't work, no EE email contact.

Jon_K — Thu, 17 Dec 2020 08:24:17 GMT

Hi @foundry.

The chat window will appear when an advisor is available, you may need to wait on the page.

Have you been able to get in touch following @bristolian's advice?

Jon