topic Re: poor start in Archived Posts

poor start

alihaidarmiah — Tue, 15 Dec 2020 15:17:28 GMT

I recently joined EE through the voucher code link to receive £90 in Amazon vouchers. Unfortunately after three phone calls and two complaint messages, I've had no response or interest show in my issue. I wanted to use the amazon vouchers to buy christmas presents but I'm still waiting on them. To top this off, I have had such poor signal since receiving the Sim card even though the coverage checker says that there should be no problems. I called a competitor network provider who has offered me a great deal and I am very much swayed on switching after only 2 months of being with EE. Even then, when calling, I have waited for over an hour to get through to an agent and had no luck.

Will I ever be helped?

Re: poor start

bristolian — Tue, 15 Dec 2020 15:33:29 GMT

@alihaidarmiah wrote:

To top this off, I have had such poor signal since receiving the Sim card even though the coverage checker says that there should be no problems.

Is your EE SIM a PAYG SIM or a pay-monthly one? There are circumstances where it can make a difference.

Do other EE users in your same location have problems?

Re: poor start

alihaidarmiah — Tue, 15 Dec 2020 15:48:47 GMT

It is a pay monthly one

Sent from my iPhone

Re: poor start

alihaidarmiah — Tue, 15 Dec 2020 15:49:53 GMT

It is a pay monthly one, I’m not too sure whether anyone else has problems I don’t know many people in my area.

Re: poor start

bristolian — Tue, 15 Dec 2020 15:51:50 GMT

Do you experience these problems indoors, outdoors or both?

Have you checked your area for reported issues on the coverage & status checker ? Use the "I have a problem" option.

Re: poor start

alihaidarmiah — Tue, 15 Dec 2020 16:01:34 GMT

Yes and it always says that there are no problems.

Re: poor start

Christopher_G — Tue, 15 Dec 2020 18:01:16 GMT

Hi @alihaidarmiah

Welcome to the community.

Sorry to hear that you're having some problems with your service. Could you please report a problem on the coverage & status checker that @bristolian posted please?

That way, our network team will investigate it.

Chris

Re: poor start

alihaidarmiah — Tue, 15 Dec 2020 22:10:51 GMT

I’ve already reported it! you think I’ll ever get these Amazon vouchers?