topic Re: Iphone not activated in Archived Posts

Iphone not activated

geobdh — Tue, 15 Dec 2020 18:46:54 GMT

Hello,

I have recently subscribed monthly to EE and received a new SIM to be included into my old iPhone.

I have now included my new SIM EE and unlocked it with the PIN provided but it says that the iPhone is not activated and there is no service.

I have also re-started several times the device.

Can you please assist?

Thank you

Re: Iphone not activated

Mark_Norville — Tue, 15 Dec 2020 18:49:56 GMT

Your phone might be locked to one network, so putting another sim in will not work.

Regards

Mark

Re: Iphone not activated

geobdh — Tue, 15 Dec 2020 18:52:44 GMT

Thanks Mark. I am not an expert but I have bought mu iPhone directly into an Apple Store so I do not think it is locked with another provider. I will check this to make sure

Re: Iphone not activated

Mark_Norville — Tue, 15 Dec 2020 18:59:43 GMT

If you brought from Apple itself, the chances are it might not be locked to one network then. It is only when you buy from a phone store that they are locked.

However, some phones are made to work with one network only, so you have to jail break the phone.

I used to have a 3g iphone about ten odd years ago, and I believe at the time, you could only get them from one network provider. The same happens in the states as well where AT&T are the carriers.

I could be wrong, but if you have your old sim that used to work, insert that and see if you get a network signal, it should say what carrier it is.

E.G I was on O2 when I purchased my phone, I then transferred onto GifGaff which is basically the same company, so the phone sim would work.

Regards

Mark