https://community.ee.co.uk/t5/Archived-Posts/SIM-1-not-Provisioned/m-p/1003341#M281985 <P>Hello</P><P>After dropping/breaking my S20 last week I was very impressed with the speedy delivery of my brand new phone yesterday.</P><P>However, I'm not able to use it (make calls, transfer info, text etc etc) due to 'SIM 1 not Provisioned', constantly appearing. I am exceptionally frustrated - I had work planned for yesterday which I was not able to complete, I also have educational arrangements for my 5yr old son this morning too, which again I cannot attend/complete.</P><P>When completing the insurance claim I was advised to take on a new SIM, I have attempted every procedure I can find online to rectify the issue but nothing has worked.&nbsp;</P><P>I have been a EE customer for almost 20yrs (T-Mobile days!) I have never been so disappointed with your service. Please can you help me sort this very disappointing issue ASAP.&nbsp;</P><P>Thank you&nbsp;</P><P>Naomi&nbsp;</P> Mon, 14 Dec 2020 05:01:12 GMT NaomiCowell 2020-12-14T05:01:12Z https://community.ee.co.uk/t5/Archived-Posts/SIM-1-not-Provisioned/m-p/1003341#M281985 <P>Hello</P><P>After dropping/breaking my S20 last week I was very impressed with the speedy delivery of my brand new phone yesterday.</P><P>However, I'm not able to use it (make calls, transfer info, text etc etc) due to 'SIM 1 not Provisioned', constantly appearing. I am exceptionally frustrated - I had work planned for yesterday which I was not able to complete, I also have educational arrangements for my 5yr old son this morning too, which again I cannot attend/complete.</P><P>When completing the insurance claim I was advised to take on a new SIM, I have attempted every procedure I can find online to rectify the issue but nothing has worked.&nbsp;</P><P>I have been a EE customer for almost 20yrs (T-Mobile days!) I have never been so disappointed with your service. Please can you help me sort this very disappointing issue ASAP.&nbsp;</P><P>Thank you&nbsp;</P><P>Naomi&nbsp;</P> Mon, 14 Dec 2020 05:01:12 GMT https://community.ee.co.uk/t5/Archived-Posts/SIM-1-not-Provisioned/m-p/1003341#M281985 NaomiCowell 2020-12-14T05:01:12Z https://community.ee.co.uk/t5/Archived-Posts/SIM-1-not-Provisioned/m-p/1003453#M281986 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1406914">@NaomiCowell</a></P> <P>&nbsp;</P> <P>Welcome to the community. Sorry to hear that you're having problems with your replacement SIM.</P> <P>&nbsp;</P> <P>Could you try restarting the phone please? Sometimes this needs to be done for the registration to go through fully.</P> <P>&nbsp;</P> <P>Chris</P> Mon, 14 Dec 2020 09:58:10 GMT https://community.ee.co.uk/t5/Archived-Posts/SIM-1-not-Provisioned/m-p/1003453#M281986 Christopher_G 2020-12-14T09:58:10Z