topic Re: Porting in Archived Posts

Porting

Arshee01 — Thu, 10 Dec 2020 17:55:26 GMT

I ported my number to EE but I am unable to get any incoming calls or messages. However when asked EE said the porting is complete.

i have already:

-passed 72 hours

-restarted my phone

Please let me know how to solve this

Chris_B — Thu, 10 Dec 2020 19:31:28 GMT

@Arshee01 Have you tried restarting the device ?

Arshee01 — Thu, 10 Dec 2020 19:33:47 GMT

Yes, I have. Also I connected again with EE and they confirmed the porting.
However I am unable to receive incoming calls and messages

Jon_K — Fri, 11 Dec 2020 09:15:43 GMT

Are you able to make calls?

What phone are you using?

Is this happening with all incoming calls?

Jon

bristolian — Fri, 11 Dec 2020 09:31:28 GMT

Do outgoing calls & texts show your correct, ported number?

Arshee01 — Fri, 11 Dec 2020 11:01:47 GMT

Hi, thank you so much for your help.
My problem is resolved.