https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Question/m-p/1001097#M281930 <P>What you should've done is used your old SIM,. A new SIM is only sent on an upgrade just in case.</P> Thu, 10 Dec 2020 12:19:22 GMT XRaySpeX 2020-12-10T12:19:22Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Question/m-p/1001080#M281929 <P>I recently upgraded my phone and as such I got a new simcard with my upgrade. I put the new sim in the new phone and followed the instructions on ee.co.uk/simswap my old phone has been disconnected and it said my new one should be connected within 1-24hours it's now been almost 36hours+ and my new simcard still isn't connected to the network, what should I do?</P> Thu, 10 Dec 2020 12:06:02 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Question/m-p/1001080#M281929 SeanCY 2020-12-10T12:06:02Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Question/m-p/1001097#M281930 <P>What you should've done is used your old SIM,. A new SIM is only sent on an upgrade just in case.</P> Thu, 10 Dec 2020 12:19:22 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Question/m-p/1001097#M281930 XRaySpeX 2020-12-10T12:19:22Z