https://community.ee.co.uk/t5/Archived-Posts/ESIM-move-to-a-new-phone/m-p/998548#M281834 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1340093">@robcuk1</a></P> <P>&nbsp;</P> <P>Welcome to the community. I'm sorry to hear that you're having problems with your SIM.</P> <P>&nbsp;</P> <P>Have you spoken to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A>? They'll be able to confirm which SIM is registered and organise a replacement, if needed.</P> <P>&nbsp;</P> <P>Chris</P> Mon, 07 Dec 2020 10:21:13 GMT Christopher_G 2020-12-07T10:21:13Z https://community.ee.co.uk/t5/Archived-Posts/ESIM-move-to-a-new-phone/m-p/998385#M281833 <P>Is it normal practise for EE to disable my old eSIM when I say I have a new phone and need to move it. They disabled the old one I assume and without telling me and the new one has to be sent by post (???, bizarre) and it’s taking longer than 48hrs to arrive. I have been without my phone line now for over 4 days.&nbsp;</P> Sun, 06 Dec 2020 21:48:55 GMT https://community.ee.co.uk/t5/Archived-Posts/ESIM-move-to-a-new-phone/m-p/998385#M281833 robcuk1 2020-12-06T21:48:55Z https://community.ee.co.uk/t5/Archived-Posts/ESIM-move-to-a-new-phone/m-p/998548#M281834 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1340093">@robcuk1</a></P> <P>&nbsp;</P> <P>Welcome to the community. I'm sorry to hear that you're having problems with your SIM.</P> <P>&nbsp;</P> <P>Have you spoken to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A>? They'll be able to confirm which SIM is registered and organise a replacement, if needed.</P> <P>&nbsp;</P> <P>Chris</P> Mon, 07 Dec 2020 10:21:13 GMT https://community.ee.co.uk/t5/Archived-Posts/ESIM-move-to-a-new-phone/m-p/998548#M281834 Christopher_G 2020-12-07T10:21:13Z