topic Re: How do I get a replacement SIM card if I lose/damage it in Asia while roaming? in Archived Posts

How do I get a replacement SIM card if I lose/damage it in Asia while roaming?

hazlee — Fri, 19 Jun 2020 12:59:00 GMT

I am going overseas for quite some time, and taking the roaming package to use my UK number. Destination is Asia, and hence not covered by the EU coverage. But most importantly, how do I get a replacement SIM card if I lose or damage my current EE simcard?

Re: How do I get a replacement SIM card if I lose/damage it in Asia while roaming?

Chris_B — Fri, 19 Jun 2020 13:10:09 GMT

@hazlee if you was to lose your Sim card whilst abroad you would need to call customer services and request a replacement Sim card that Sim card will be sent to the billing address. The Sim card would need to be activated before someone at that address can post it to you.

Re: How do I get a replacement SIM card if I lose/damage it in Asia while roaming?

hazlee — Fri, 19 Jun 2020 13:47:36 GMT

Thank you. I am moving out of the current address. So should I change it to my relatives' address instead in the meantime before I move into a new address?

And how we activate it. I assume it cannot be activated from abroad.

Cheers.

Warm regards,

xxxxxx xxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: How do I get a replacement SIM card if I lose/damage it in Asia while roaming?

hazlee — Fri, 19 Jun 2020 14:00:31 GMT

Sorry. I accidentally marked your resoonse as the solution. Can you aanswer to my last query? Thanks.

Re: How do I get a replacement SIM card if I lose/damage it in Asia while roaming?

James_B — Sat, 20 Jun 2020 06:12:09 GMT

Hi @hazlee,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Thanks

James

Re: How do I get a replacement SIM card if I lose/damage it in Asia while roaming?

Chris_B — Sat, 20 Jun 2020 06:20:34 GMT

@hazlee To activate a sim it just needs to be put in to a device until the device shows a signal. When it does make and receive a call to check all is ok and that’s it. ( your number should be on that SIM card ) It usually takes 4-5 hours to activate,

Re: How do I get a replacement SIM card if I lose/damage it in Asia while roaming?

hazlee — Sat, 20 Jun 2020 17:24:21 GMT

It is pay monthly.

Re: How do I get a replacement SIM card if I lose/damage it in Asia while roaming?

hazlee — Sat, 20 Jun 2020 17:26:31 GMT

And regarding the sending of the new simcard to the billing address - should I change it to my relatives' address instead in the meantime before I move back to the UK?

Re: How do I get a replacement SIM card if I lose/damage it in Asia while roaming?

Chris_B — Sat, 20 Jun 2020 17:41:07 GMT

@hazlee Yes. A sim will only be sent to the billing address.

Re: How do I get a replacement SIM card if I lose/damage it in Asia while roaming?

Walid1974 — Fri, 04 Dec 2020 20:47:10 GMT

I’ve lost my sim card, how do I get replacement sim ?thanks

Re: How do I get a replacement SIM card if I lose/damage it in Asia while roaming?

Katie_B — Sat, 05 Dec 2020 07:18:37 GMT

Hello @Walid1974.

Thanks for coming to the community.

Firstly, I would recommend reporting your SIM as lost.

You can call us 24 hours a day, 7 days a week to report your SIM as lost or stolen.

To get a replacement SIM please call 150 from an EE phone (or 07953 966 250 from any other phone) and a member of our team will be able to order this for you.

Katie 🙂