topic Re: I did not receive my SIM card in Archived Posts

I did not receive my SIM card

nivaskina4 — Tue, 01 Dec 2020 18:57:56 GMT

I placed an order on 23/11/20. It was dispatched the next day. But I’m still waiting for my SIM to be delivered. Where is it?

Christopher_G — Wed, 02 Dec 2020 09:18:26 GMT

Welcome to the community.

Is your address showing correctly in your My EE account?

The SIM card should have been delivered within four working days.

Chris

nivaskina4 — Wed, 02 Dec 2020 14:09:06 GMT

Hello,

Thank you for your reply! Yes, the address is correct.

Kind regards,
xxxxxxx xxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Christopher_G — Wed, 02 Dec 2020 14:13:31 GMT

It may be worth speaking to our Mobile Care team so that they can send you another one.

Chris