topic Re: not received new SIM in Archived Posts

not received new SIM

Marko_1974 — Tue, 01 Dec 2020 13:24:04 GMT

I added a PAYG sim to my account but did not recevie the new sim I was told I would have to get to then have the PAYG number moved onto the account via the new SIM?

Re: not received new SIM

Leanne_T — Tue, 01 Dec 2020 15:48:27 GMT

Hi @Marko_1974

Thanks for coming to the community.

Was this a replacement SIM card?

How long ago did you order the SIM?

Thanks 🙂

Leanne.

Re: not received new SIM

Marko_1974 — Wed, 02 Dec 2020 10:29:36 GMT

Hi ordered over a week ago and told the sim must be replaced but has not
been received

xxxx xxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: not received new SIM

Jon_K — Wed, 02 Dec 2020 11:50:18 GMT

Hi @Marko_1974.

Are you able to get in touch with our Customer Care team?

They will be able to check your account and see if a SIM card has been sent to you.

Jon