topic Re: Can’t receive some text messages after porting in Archived Posts

Can’t receive some text messages after porting

Adim87 — Mon, 30 Nov 2020 19:04:28 GMT

Hi, please I need help

I just moved my number to EE, however I’ve been trying to move most of my accounts to the new device, but when I get sent an authentication code like from my bank, I don’t receive the text message. I requested a pin from BT to activate my smart benefit, but the message didn’t come in either. However I receive regular text messages like from my wife and also iMessages too. I’ve restarted the phone, I’ve updated everything I need to update as regards phone numbers and messaging

please any ideas, as I need to factory reset my old phone

Re: Can’t receive some text messages after porting

bristolian — Mon, 30 Nov 2020 23:26:05 GMT

Hi @Adim87

When did you port your number into EE - which day?

You've said you can receive text messages from your wife ok, but how about any other pbones?

And can you receive calls on your ported number?

Re: Can’t receive some text messages after porting

Adim87 — Tue, 01 Dec 2020 08:28:01 GMT

On Friday... porting came through yesterday (Monday) and yes I can make and receive calls. I asked my friend to text me also, and it came through (iMessage)... Wifey uses Samsung and her text came through too...

Re: Can’t receive some text messages after porting

James_B — Tue, 01 Dec 2020 11:58:34 GMT

Hi @Adim87,

Welcome to the EE Community. 🙂

I'm sorry to hear you are having issues receiving some text messages.

Please get in touch with Customer Care so our Tech Gurus can investigate.

Thanks

James

Re: Can’t receive some text messages after porting

Adim87 — Tue, 01 Dec 2020 13:06:04 GMT

Thanks.. it’s sorted now. I’m beginning to get messages from my service providers. the port wasn’t complete initially... thanks again

Re: Can’t receive some text messages after porting

James_B — Tue, 01 Dec 2020 13:10:35 GMT

That's great @Adim87

Thanks for letting us know. 🙂

James