topic Re: PAC code not recognised in Archived Posts

PAC code not recognised

Dfens — Mon, 30 Nov 2020 16:28:32 GMT

Hi,

New EE customer here trying to bring my old number from Three over.

The online form doesn't like the code I'm using. I've double checked and it's correct. Tried to speak to an actual person, but of course, that's impossible.

Not a great start, EE!

Anyone any ideas?

Thanks.

Re: PAC code not recognised

Chris_B — Mon, 30 Nov 2020 16:31:00 GMT

@Dfens if you’re having issues with the online form then you need to call customer services and verbally give them your pack code. If you’re not sure what option to choose just press a number that is not an option as this will put you through to customer services.

Re: PAC code not recognised

Dfens — Mon, 30 Nov 2020 16:33:10 GMT

Thanks @Chris_B I've tried this, but I get a "we're too busy, can't connect you" message. Live chat won't allow me to speak to anyone either. Frustrating.

Re: PAC code not recognised

Christopher_G — Tue, 01 Dec 2020 08:36:18 GMT

Hi @Dfens

Welcome to the community.

Did you manage to get through to someone?

Chris

Re: PAC code not recognised

Dfens — Tue, 01 Dec 2020 10:43:27 GMT

Morning. No, still wont even let me join a queue.

Re: PAC code not recognised

Christopher_G — Tue, 01 Dec 2020 10:49:13 GMT

Could you try the live chat service on the get in touch help page please, @Dfens?

Chris

Re: PAC code not recognised

Dfens — Tue, 01 Dec 2020 11:16:34 GMT

Thanks. Finally managed to get through and the switch has apparently taken place. Let's see.

Cheers.

Re: PAC code not recognised

Christopher_G — Tue, 01 Dec 2020 11:18:41 GMT

Good stuff, thanks for letting us know, @Dfens. 🙂

Fingers crossed it goes through smoothly and quickly for you.

Chris