topic Re: Is the chat function ever operational? Need urgent help re damaged sim card in Archived Posts

Is the chat function ever operational? Need urgent help re damaged sim card

TerezaPulta — Sat, 28 Nov 2020 10:56:22 GMT

Hi, my SIM card has been damaged, I am currently abroad but need a new SIM to be sent to a UK address of a friend that I will be moving to. I cannot call the help line since my SIM doesn't work. Can someone please help me. I thought I could chat to someone but the chat function doesn't seem to be on offer. Thank you very much for your help...

Re: Is the chat function ever operational? Need urgent help re damaged sim card

James_B — Sat, 28 Nov 2020 11:30:44 GMT

Hi @TerezaPulta,

Please login to My EE to access live chat. You'll see an invitation to chat when advisors are available.

Thanks

James

Re: Is the chat function ever operational? Need urgent help re damaged sim card

bristolian — Sat, 28 Nov 2020 11:32:19 GMT

Hi @TerezaPulta

Are you on PAYG or pay-monthly? There's no live chat for PAYG

Do you have access to another phone that you could use to call EE's lost & stolen line?

Re: Is the chat function ever operational? Need urgent help re damaged sim card

TerezaPulta — Sat, 28 Nov 2020 16:07:22 GMT

How do I get in touch with the help centre then to send me a new sim card
when mine is damaged?

Re: Is the chat function ever operational? Need urgent help re damaged sim card

bristolian — Sat, 28 Nov 2020 18:16:04 GMT

@TerezaPulta wrote:
How do I get in touch with the help centre then to send me a new sim card
when mine is damaged?

If you're in the UK, you can call EE on 0800 0798586 from any phone.

If you're abroad, you can do the same from +44 7953 966250

Re: Is the chat function ever operational? Need urgent help re damaged sim card

Katie_B — Sun, 29 Nov 2020 07:49:49 GMT

Hello @TerezaPulta.

Thanks for coming to the community.

Have you been able to follow the steps provided to speak with our customer care team?

Speak soon,

Katie 🙂

Re: Is the chat function ever operational? Need urgent help re damaged sim card

TerezaPulta — Sun, 29 Nov 2020 12:37:22 GMT

No I have not. I don't have a functional phone number. The one that I can't
use now is the only one I currently have.

Re: Is the chat function ever operational? Need urgent help re damaged sim card

James_B — Sun, 29 Nov 2020 12:57:52 GMT

Hi @TerezaPulta,

Are you using a pay as you go or pay monthly plan?

Thanks

James

Re: Is the chat function ever operational? Need urgent help re damaged sim card

TerezaPulta — Sun, 29 Nov 2020 13:02:22 GMT

pay as you go.

Re: Is the chat function ever operational? Need urgent help re damaged sim card

James_B — Sun, 29 Nov 2020 13:08:52 GMT

Hi @TerezaPulta,

As live chat isn't available for pay as you go accounts, you would need to contact Customer Care from another phone.

I'm sorry we couldn't help with this query in the community.

James