topic Re: New Black Friday upgrade 160GB £20 in Archived Posts

New Black Friday upgrade 160GB £20

Scott33 — Thu, 26 Nov 2020 09:58:03 GMT

Good morning all,

I upgraded one of the SIM's on my account to the new Black Friday deal 5G 160GB data for £20 yesterday morning and received an email confirming my order.

Using the app this morning shows only 80GB available to use this month but digging deeper into the plan details shows the correct new amount of 160GB so which is true?

I called customer support this morning but they couldn't give me an answer.

Thanks for your help.

Re: New Black Friday upgrade 160GB £20

James_B — Thu, 26 Nov 2020 12:22:25 GMT

Hi @Scott33,

Welcome to the EE Community. 🙂

Does your extra data show in the add-on section in My EE?

Thanks

James

Re: New Black Friday upgrade 160GB £20

Scott33 — Thu, 26 Nov 2020 12:40:22 GMT

Hi James,

No the extra data doesn't show up in the add on list I'm afraid.

Thanks,

Scott

Re: New Black Friday upgrade 160GB £20

James_B — Thu, 26 Nov 2020 12:54:53 GMT

Thanks for checking @Scott33

What response do you get if you text BALANCE to 150?

James

Re: New Black Friday upgrade 160GB £20

Scott33 — Thu, 26 Nov 2020 13:05:22 GMT

It says I’ve got 80GB to use until it refreshes in 26 December.

Thanks for your help,

Scott

Re: New Black Friday upgrade 160GB £20

James_B — Thu, 26 Nov 2020 13:48:14 GMT

Hi @Scott33,

We'll need to access your account to make sure you are switched to the correct plan.

Please visit our get in touch page where you can chat with Customer Care online.

They'll be happy to help.

James

Re: New Black Friday upgrade 160GB £20

Scott33 — Thu, 26 Nov 2020 14:22:22 GMT

Hi James,

I already tried the chat facility but didn't get any further than
explaining what type of problem I have.

Seeing as I did the upgrade online maybe I just need to cancel it within
the 14 days and go back to the old plan I had before.

Could you provide a link in order to cancel a SIM only upgrade as
everything I've read refers to a phone plan and how to return a
device, which obviously doesn't apply to me.

Thanks very much for your assistance.

Best regards,

Scott

Re: New Black Friday upgrade 160GB £20

James_B — Thu, 26 Nov 2020 14:40:51 GMT

Hi @Scott33,

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: New Black Friday upgrade 160GB £20

sevehen — Fri, 27 Nov 2020 18:39:01 GMT

I am getting exactly the same issue. Is there anything that can be done to rectify it?

Re: New Black Friday upgrade 160GB £20

JimmyB231 — Fri, 27 Nov 2020 19:55:42 GMT

I upgraded my sim only contract to another 5G sim only contract I should get 160gb of data but my app is only showing 80gb. All my other account details have updated and the contract email states 160gb so that’s right. Is this some form of double data add on that hasn’t been added? Or is there something I need to do it didn’t say anything of that sort when I selected it but thought I’d ask on here before spending an age on the phone.

thanks in advance for the advice

kind regards

James

Re: New Black Friday upgrade 160GB £20

Louise_70 — Sat, 28 Nov 2020 08:43:36 GMT

Im having the same problem with the Black Friday deal.

160gb and only getting 81gb.

Re: New Black Friday upgrade 160GB £20

Scott33 — Sat, 28 Nov 2020 09:57:22 GMT

Hi there,

I found out from a helpful EE online chat agent that the extra 80GB will be
added to my account within 10 days as per the terms of the contract.

The app will show the additional data and a text is sent to you to let you
know that the extra data has been added.

I hope that this puts your mind at rest.

Re: New Black Friday upgrade 160GB £20

JonKen — Sat, 28 Nov 2020 15:59:21 GMT

Same problem here, I got in touch with ee and was told a X2 data add on would be added in a couple of days, it's been 7 days since upgrading.

I'm annoyed as I already had the X2 data add on for what I thought was being a loyal customer for 5 years+ now, it was cancelled the next day.

The upgrade advert doesn't state 80gb with X2 add on, so I was expecting to get 320gb after upgrading.... I think I'll cancel and switch to Vodafone or three as they're doing black Friday unlimited contracts for £20-23(Vodafone) £17 (three)

Re: New Black Friday upgrade 160GB £20

JimmyB231 — Sun, 29 Nov 2020 11:30:09 GMT

I got the same reply and text; as a word of caution this happened last year to me on a 30gb doubled to 60gb, they applied it instantly last time after two live chats no talk of 10 days. But I will wait out the 10 days and see not holding up my hopes but they can make it happen. I just wish they’d state on the advert that it’s not actually a 160gb plan it’s 80gb that’s then doubled!

hope everyone gets there data.