topic Re: Pay as you go sim has not turned up. in Archived Posts

Pay as you go sim has not turned up.

papersun87 — Sat, 28 Nov 2020 11:55:23 GMT

Hi, haven't received my sim and can't get a response on the phone, been trying for week to get a sim surely it can't be this hard can it?

Leanne_T — Sat, 28 Nov 2020 16:28:02 GMT

Thanks for coming to the community.

Did you order a new SIM card or is this a replacement SIM?

How did you order the SIM?

Also, has this been over 5 working days since you ordered the SIM?

Leanne 🙂

papersun87 — Sat, 28 Nov 2020 20:21:20 GMT

Hi,

I bought it on this site with a bundle over a week ago, about 9 days now.

James_B — Sun, 29 Nov 2020 08:52:46 GMT

I'm sorry to hear your SIM hasn't arrived yet.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James