topic Re: Number Transfer PAYG Sim in Archived Posts

Number Transfer PAYG Sim

heathersandwich — Wed, 25 Nov 2020 23:12:52 GMT

I ordered a new EE PAYG sim and sent my PAC code and other info to transfer my old number. The email I got had instructions to "insert your new EE sim into your device to complete your number being moved to EE and account being closed with your old network provider." So I did. I haven't registered this new number to the app yet, and still haven't topped up because I'm waiting for my old number to be moved.

How long does this usually take? Are there any other steps after inserting the sim?

My iPhone and other apps have been bugging me with notifications to update my number since it has detected a new one.

Thank you!

Re: Number Transfer PAYG Sim

Leanne_T — Thu, 26 Nov 2020 10:54:50 GMT

Hi @heathersandwich

Thanks for coming to the community and for joining EE.

How long ago did you place the EE SIM card in the phone?

Have you had any texts regarding the number transferring?

Thanks 🙂

Leanne.

Re: Number Transfer PAYG Sim

heathersandwich — Thu, 26 Nov 2020 12:38:27 GMT

Hi @Leanne_T !

Thank you! I've had it for about 12 hours now. I've only had a welcome text, but not a text about transferring yet. Is there anything else I need to do?

If I register this new number here or on the My EE app, will I get to edit it when I get my old number back?

Thank you!

Re: Number Transfer PAYG Sim

Leanne_T — Thu, 26 Nov 2020 12:50:44 GMT

Hi @heathersandwich

Thanks for coming back to me.

I have sent you a private message on here for some details 🙂

Leanne.