topic Re: sim in Archived Posts

sim

imac204 — Mon, 23 Nov 2020 16:30:13 GMT

I upgraded my sim, received a new one but its faulty/broken. I called twice and requested a new one and on both occasions was told its in the post,THAT WAS 2 MONTHS AGO, NOW I HAVE A BILL FOR A CARD THAT NEVER ARRIVED. HOW CAN THIS BE RESOLVED

Re: sim

Jon_K — Mon, 23 Nov 2020 18:15:21 GMT

Hi @imac204.

Welcome to the community.

Do you definitely have the correct address set up?

How much have you been charged?

Jon

Re: sim

imac204 — Wed, 25 Nov 2020 19:17:22 GMT

Hi Jon,

My address has not changed. I have been told in both conversations that a
new sim would be delivered which was an upgraded sim on a contract to my
previous pay as you go sim. The new sim did not work or even register at
all.It has never been activated. I received a bill for £27.90 and i have
paid it as i didn't want to incur any charges but i am not happy about
paying for a service i am not receiving and unable to have the problem
resolved even after being assured on 2 occasions that a working sim would
be delivered. I have also been unable to use the website for assistance
because EE wants to send a code to my phone to verify me which i can not
receive as i have no working sim to use the website.

Ivan Mascarenhas

Re: sim

Katie_B — Thu, 26 Nov 2020 07:28:51 GMT

Hello @imac204.

Thanks for confirming.

I would love to look into this further for you.

When you have a moment please check your private message.

Speak soon,

Katie 🙂