topic New SIM for New Phone in Archived Posts

New SIM for New Phone

Add79 — Sat, 21 Nov 2020 14:36:21 GMT

I just received a new SIM as I had a micro SIM and needed a Nano.

Inserted it into the new phone, and it was not registered with the network.

I called 150 via my old phone to activate it, I gave my details and phone number. Mid conversation the call cut off.

I cannot call back as the call doesn't start - I'm assuming I'm now unregistered on the network on the old SIM. and I cannot make a call on the new SIM as its unregistered.

Has something gone very wrong, or do I just have to wait 24 hours?

Re: New SIM for New Phone

Christopher_G — Sun, 22 Nov 2020 08:34:16 GMT

Hi Add79

Welcome to the community.

Could you try restarting your phone? I'm hoping it should be working by now.

Chris

Re: New SIM for New Phone

Add79 — Sun, 22 Nov 2020 13:56:44 GMT

Hi Chris,

I just needed to wait - It started working last night, all is well!

Thanks

Re: New SIM for New Phone

Christopher_G — Sun, 22 Nov 2020 14:14:16 GMT

Glad it's working, @Add79. 🙂

Thanks for letting me know.

Chris