https://community.ee.co.uk/t5/Archived-Posts/E-sim/m-p/984641#M281341 <P>Have the iPhone 12. On my EE account I have two numbers. My primary number is physical SIM and my additional is now an e sim linked to my new phone. I switched off my old phone which had the additional lines sim still inside. When testing to see if I could now be reached on my new phone it’s saying my 2nd lines phone is off. I’ve scanned the QR code and set up e sim as per instructions so not sure why the old sim is confusing things.&nbsp;</P> Sat, 21 Nov 2020 18:59:24 GMT Motogpjim 2020-11-21T18:59:24Z https://community.ee.co.uk/t5/Archived-Posts/E-sim/m-p/984641#M281341 <P>Have the iPhone 12. On my EE account I have two numbers. My primary number is physical SIM and my additional is now an e sim linked to my new phone. I switched off my old phone which had the additional lines sim still inside. When testing to see if I could now be reached on my new phone it’s saying my 2nd lines phone is off. I’ve scanned the QR code and set up e sim as per instructions so not sure why the old sim is confusing things.&nbsp;</P> Sat, 21 Nov 2020 18:59:24 GMT https://community.ee.co.uk/t5/Archived-Posts/E-sim/m-p/984641#M281341 Motogpjim 2020-11-21T18:59:24Z https://community.ee.co.uk/t5/Archived-Posts/E-sim/m-p/984926#M281342 <P>Welcome to the community, <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1307943">@Motogpjim</a></P> <P>&nbsp;</P> <P>It may be worth speaking to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Tech Gurus</A> to make sure you're all set up from our side.</P> <P>&nbsp;</P> <P>Chris</P> Sun, 22 Nov 2020 10:12:06 GMT https://community.ee.co.uk/t5/Archived-Posts/E-sim/m-p/984926#M281342 Christopher_G 2020-11-22T10:12:06Z