Recycled Numbers

RussianJones — Thu, 19 Nov 2020 16:49:30 GMT

I have recently entered into a contract with EE, I had been getting a lot of sales calls on a daily basis so took up option of new number when entering into contract. Never realised numbers were recycled until googling today.

The number I have been provided with, customer service today confirmed was likely recycled. When I have provided my new number to contacts, it seems those with snapchat (I don't use this) are notified that this number is linked to some young ladies snapchat account? This is incredibly embarrassing and preventing me from supplying my number to people.

I have also now started receiving malicious calls - they don't even bother withholding their number!?

I have contacted EE and they have offered me a further new number. Said there is nothing they can do about recycled numbers a they are randomly allocated - You can't choose to have a new number.. There is 11 digits - infinite combinations available - why do they even need to recycle?

The problem I have is I work for a Local Authority and access to systems is done via Microsoft Authenticator which is linked to telephone number - when changing number last time this disrupted things to an extent where I couldn't access work systems for 3 days and I work in homelessness and being unable to complete my work has very serious consequences for clients.

I will now have to go through this again and it's an absolute nightmare. The reason I have to do this is because EE have provided me with a recycled number without informing me of the potential issues with this - I'm super **bleep**. So EE's practices are causing a great deal of disruption - no fault of my own. I want to know if there is any recourse/compensatory action can be taken?

I called customer services, logged a complaint, told me could only change number again - no guarantee this wouldn't happen again and I don't particularly want to because of the work issues, besides the general inconvenience but feel I'm going to have to. I'm not at all happy.

Re: Recycled Numbers

bristolian — Thu, 19 Nov 2020 23:22:32 GMT

@RussianJones wrote:

I will now have to go through this again and it's an absolute nightmare. The reason I have to do this is because EE have provided me with a recycled number without informing me of the potential issues with this - I'm super **bleep**. So EE's practices are causing a great deal of disruption - no fault of my own. I want to know if there is any recourse/compensatory action can be taken?

Hi @RussianJones

I am sorry to hear about the problems you've had - but network providers re-using numbers is standard practice across the telecoms industry, both fixed line & mobile.

I can only recommend you accept the offer of another change of number.

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Recycled Numbers

Re: Recycled Numbers