topic Re: Manual adding eSim to new phone in Archived Posts

Manual adding eSim to new phone

Andyland66 — Sat, 14 Nov 2020 11:45:22 GMT

Can someone provide me with an activation code from a QR esim pack as one wasn’t provided to me when my new phone came.

Re: Manual adding eSim to new phone

Chris_B — Sat, 14 Nov 2020 13:48:31 GMT

@Andyland66 As this is a public forum not customer services no one here can provide that for you.

Re: Manual adding eSim to new phone

Alex_S — Sat, 14 Nov 2020 14:10:44 GMT

Hi @Andyland66,

Welcome to the community 🙂

Do you currently have an EE eSIM that you need to move to the new device? Or do you need a brand new SIM with a new number?

Alex 🙂

Re: Manual adding eSim to new phone

Andyland66 — Sat, 14 Nov 2020 17:54:01 GMT

Hi, I currently have an EE eSIM that I need to move to the new device.

I was not supplied any sim or esim in the pack.

Re: Manual adding eSim to new phone

James_B — Sun, 15 Nov 2020 09:40:24 GMT

Hi @Andyland66,

You can order a replacement eSIM pack at myaccount.ee.co.uk/app/order-sim/.

If you upgraded, there will be a physical SIM in the envelope that arrived with your new phone. You can activate this SIM at myaccount.ee.co.uk/app/activate-sim to use until your eSIM pack arrives.

Thanks

James

Re: Manual adding eSim to new phone

Andyland66 — Wed, 18 Nov 2020 22:32:29 GMT

Thanks for the advice, unfortunately a Sim card wasn’t supplied in my pack. I have not been able to use my new phone since it has been sent. Replacement Sams have also not arrived and it has already been a week. Thanks.

Re: Manual adding eSim to new phone

James_B — Thu, 19 Nov 2020 08:05:49 GMT

Hi @Andyland66,

When did you order your replacement SIM? It shouldn't take longer than 2-5 working days to arrive.

Thanks

James