topic Re: Sim not activating in Archived Posts

Sim not activating

TraianGhe — Sun, 15 Nov 2020 07:56:00 GMT

Hi. I just got a new contract with ee getting a new phone and a new sim but when i put the sim in my phone looks like is not activated. I got in touch with ee customer service and after 30 mins of waiting they only said is going to happen between 24-48 hours. Well time passed and nothing happened. I cant use my new sim yet.
And now i can see customer service is unavailable when i call to 150. Not to be rude but how can you get the customers services lines off..

Anyway, my sim not working and I really need it to as i need it for work.

Re: Sim not activating

James_B — Sun, 15 Nov 2020 10:48:20 GMT

Hi @TraianGhe,

Welcome to the EE Community. 🙂

Sorry, our Customer Care Team are only available from 8am. Have you been able to get in touch since you posted?

Thanks

James

Re: Sim not activating

TraianGhe — Sun, 15 Nov 2020 13:10:12 GMT

Well. Calling to 150 from friday and every time is sayin that the service is currently unavailable.

Re: Sim not activating

James_B — Sun, 15 Nov 2020 13:43:27 GMT

Hi @TraianGhe,

Are you in the UK?

Are you trying to call from the SIM that hasn't been activated yet?

Thanks

James

Re: Sim not activating

TraianGhe — Tue, 17 Nov 2020 11:55:45 GMT

Yes. I am in the uk. I managed to get in touch to online chat and they said thr problem is going to be sorted yesterday but still didnt happend. And now online chat not working and still not working when i try to call to 150 as it says is curently unavailable. For someone who pays around 150-200 every month from the last 3 years i would expect a bit more support.

regards

Re: Sim not activating

James_B — Tue, 17 Nov 2020 12:03:20 GMT

Hi @TraianGhe,

Are you trying to call 150 from the SIM that hasn't been activated yet?

Thanks

James

Re: Sim not activating

TraianGhe — Wed, 18 Nov 2020 09:43:53 GMT

No. Im trying to call for my old sim that’s functioning. It’s Wednesday and my sim is still not sorted

Re: Sim not activating

James_B — Wed, 18 Nov 2020 10:08:38 GMT

Hi @TraianGhe,

Is your new phone an upgrade?

Thanks

James